logo

Orders (0)

Bag (0)

Refund & Exchange Policy

Last Updated: 7 October 2026

At M/S SHAHI PRODUCTS, we are committed to providing genuine herbal wellness, traditional supplements, personal-care, and natural wellness products. We want you to be satisfied with your purchase. If you receive a wrong, damaged, defective, or otherwise eligible product, you may request a return or exchange subject to the conditions below.

1. Return & Exchange Period

Return or exchange requests must be raised within 5–6 days of delivery.

Due to the nature of our herbal wellness, supplement, personal-care, and consumable products, eligible products must be unused, unopened, and in their original sealed condition, with the original packaging, labels, and other included items intact.

Products that have been opened, used, consumed, tampered with, damaged, or returned without their original packaging may not be accepted.

2. Eligible Reasons for Return or Exchange

A return or exchange may be considered in the following situations:

  • Wrong product received
  • Different product received from the one ordered
  • Product received damaged during transit
  • Product received with a manufacturing or packaging defect
  • Product received with leakage or damage that occurred during delivery
  • Product substantially different from the product ordered

For any damaged, incorrect, or defective product, customers should contact us as soon as possible after delivery.

3. Product-Specific Return Conditions

As our store offers herbal wellness products, supplements, oils, powders, tablets, syrups, balms, soaps, hair-care, body-care, and other personal-care products, the following conditions apply:

  • Products must remain unopened and unused.
  • Seals, labels, and packaging must remain intact.
  • Consumable products that have been opened or used are generally not eligible for return or exchange.
  • Personal-care products that have been opened or used are generally not eligible for return or exchange.
  • Any product returned must be in the same condition in which it was received.

4. Product Condition

For an eligible return or exchange, the product must:

  • Be unused and unopened
  • Have the original seal intact, wherever applicable
  • Have the original labels and packaging intact
  • Not be consumed or partially used
  • Not have any leakage, contamination, or customer-caused damage
  • Include all accessories, components, or items supplied with the order, wherever applicable

For damaged or incorrect deliveries, customers may be required to provide clear photographs or an unboxing video for verification.

5. Non-Returnable Products

Products may not be eligible for return or exchange if they have been:

  • Opened or used
  • Partially consumed
  • Damaged after delivery due to customer handling
  • Tampered with or altered
  • Returned without the original seal or packaging
  • Returned without original labels
  • Contaminated or damaged due to improper storage or handling
  • Returned after the applicable 5–6 day return period

Products specifically marked as non-returnable on the product page or at the time of purchase will also not be eligible for return or exchange, except where the product was incorrectly supplied or received damaged/defective, subject to verification.

6. How to Request a Return or Exchange

To request a return or exchange, please contact our customer support team within the applicable return period and provide:

  • Order number
  • Customer name
  • Mobile number
  • Product name
  • Reason for return or exchange
  • Clear photographs of the product and packaging, where applicable
  • Unboxing video, if available and requested for verification

WhatsApp / Customer Support: 9157891221

Email: organic.hub24@gmail.com

Our team may review the request and supporting information before approving a return or exchange.

7. Refunds

Once an approved returned product is received and inspected, the refund will be processed according to the applicable payment method and order conditions.

Refunds will generally be initiated only after the returned product has been received and successfully verified.

Refund processing time may vary depending on the payment gateway, bank, or financial institution.

For Cash on Delivery orders, additional information may be required to process the refund.

8. Return Shipping

If the product is incorrect, damaged during delivery, or has a verified manufacturing or packaging defect attributable to M/S SHAHI PRODUCTS, we will make reasonable efforts to provide an appropriate resolution.

For eligible returns, return shipping arrangements will be communicated by our customer support team.

If a return request does not meet the eligibility conditions mentioned in this policy, the return may be rejected and applicable shipping or other charges may not be refundable.

9. Cancellation

Order cancellation requests should be made as soon as possible.

Once an order has been shipped or handed over to the delivery partner, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return process after delivery.

10. Refund Delays

If your approved refund has not been received within 10 working days after the refund has been initiated, please contact us with your order details.

We will check the refund status with the relevant payment gateway or banking partner.


11. Contact Us

For any return, exchange, or refund-related questions:

M/S SHAHI PRODUCTS

0, SAIYAD SARAANVA, Kaushambi, Uttar Pradesh, India

GSTIN: 09AXCPS4726J1Z2

Customer Support / WhatsApp: 9157891221

Email: organic.hub24@gmail.com